Software built around service operations
We worked with a national service organisation to design and develop an enterprise helpdesk and workforce-management platform. The focus was on the practical information staff needed to coordinate work across locations.
Connecting people, inventory and tasks
We brought inventory, staff scheduling, task management and system integration into the platform design. Our development work also supported the transition towards a web interface for the service operation.
The challenge
Our customer needed a connected operational system to support a geographically distributed workforce, with inventory, staff schedules and service tasks available in the same workflow.
The approach
We designed and developed database-backed services, user interfaces and system integrations. Our work covered helpdesk workflows, inventory, scheduling and task logic, including the move towards a web interface.
The contribution
We delivered architecture and development for an enterprise helpdesk and workforce-management platform, connecting the information and workflows used in day-to-day service operations.
